Parts & Service
The right parts for machinery that can't wait.
We stock hydraulic and electrical components for GRS equipment and a wide range of commercial hay processing machinery. If it’s not on the shelf, we’ll source it.
What We Provide
End-to-end support for the machines we build.
Stocked Inventory
Common wear items, hydraulic components, and electrical parts for GRS machines and compatible commercial hay processing equipment. Stocked based on what actually fails, not what looks good in a catalogue.
Custom Sourcing
Running a Steffen, double press, or other commercial processing system? Our team has the background to identify, source, and supply the hydraulic and electrical components you need, including parts that aren't easy to find.
Technical Support
Service documentation, troubleshooting assistance, and warranty support for GRS equipment. For processing equipment our team has worked on, we can often help even if we didn't build it.
Equipment We Support
First-party parts for every machine we make.
We stock genuine parts for our full equipment lineup, the Tempest Bale Slicer and the Wraith Bale Former, plus select components for third-party machines our customers operate alongside GRS equipment.
Parts Categories
Parts pricing and availability is available to approved customers through the GRS portal. New to Ghost River? Request access and our team will be in touch.
How It Works
From request to resolution.
Submit a Request
Describe the issue or parts you need below. Machine type, serial number, and urgency level help us prioritize.
We Review and Respond
Our team follows up by email, same business day for urgent requests, within 24 hours for routine inquiries.
Parts Quoted or Shipped
Portal customers receive quotes through their account. New customers get pricing via email.
Problem Solved
We follow up to confirm the fix worked. Repeat customers can request portal access for faster future ordering.
Get Help
Submit a service request.
Fill in the details below and our team will be in touch. The more detail you provide, the faster we can respond with the right parts or guidance.
Customer Portal
Faster ordering for approved customers.
Browse our full catalog, submit quote requests, and track orders in one place.